Customer Service Representative

Catonsville, MD

Regency Furniture is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At Regency Furniture, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a positive, team oriented environment with opportunities for growth!

As a Customer Service Representative, you will:

• Answer a high volume of calls 

• Support sales staff by finalizing tickets quickly and efficiently 

• Handle customer concerns in person and over the phone

• Gain a thorough knowledge of policies and procedures 

• Review and edit customer orders

• Create and maintain various delivery and service data 

• Dispatch drivers

• Provide thorough explanation to customers about estimate times during the process (financing, policies, delivery, pick-up, etc.)

• Provide reports

• Schedule and close deliveries 

• Assist with pricing, tagging, promotions and organization as needed 

• Schedule service calls 

• Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you and follow ups)

• Follow assigned schedule

• Attend all require meetings

As a Customer Service Representative, you must: 

• Have a High School diploma or GED

• Have the ability to work a retail schedule including weekends, nights and holidays

• Have strong professional communication skills (bilingual is a plus)

• Possess the ability to read, analyze, and interpret common publications related to field of expertise (sales & finance contracts, delivery orders, etc.) 

• Ability to respond to common inquiries or complaints from customers or vendors

• Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)

• Be able to lift/ move up to 25 pounds, regularly

• Possess computer literacy (Microsoft Outlook, Work, Excel, and Windows) 

JOB TYPE: Full -Time or Part-Time ( Days-Nights-Weekends and Holidays )

JOB CODE: 1001679