Customer Service Representative

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Regency Management Services, LLC (“Regency” or the “Company”) complies with all Federal, State and local laws prohibiting unlawful discrimination, and does not discriminate on the basis of race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, genetic information, national origin, veteran status, military status, physical or mental disability, marital status, pregnancy, child birth or related medical condition, or any other category protected by law. This policy extends to all applicants and all employees and to all aspects of the employment relationship, including, but not limited to, hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment.

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After submitting your application, you will be taken to an online qualification test. The test will take approximately 30 minutes to complete.

Regency Furniture is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At Regency Furniture, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a positive, team oriented environment with opportunities for growth. We offer Comprehensive Benefits (medical, vision, dental, paid vacation, 401k)!


As a Customer Service Representative, you will:

• Answer a high volume of calls 

• Support sales staff by finalizing tickets quickly and efficiently 

• Handle customer concerns in person and over the phone

• Gain a thorough knowledge of policies and procedures 

• Review and edit customer orders

• Create and maintain various delivery and service data 

• Dispatch drivers

• Provide thorough explanation to customers about estimate times during the process (financing, policies, delivery, pick-up, etc.)

• Provide reports

• Schedule and close deliveries 

• Assist with pricing, tagging, promotions and organization as needed 

• Schedule service calls 

• Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you and follow ups)

• Follow assigned schedule

• Attend all require meetings


As a Customer Service Representative, you must: 

• Have a High School diploma or GED

• Have the ability to work a retail schedule including weekends, nights and holidays

• Have strong professional communication skills (bilingual is a plus)

• Possess the ability to read, analyze, and interpret common publications related to field of expertise (sales & finance contracts, delivery orders, etc.) 

• Ability to respond to common inquiries or complaints from customers or vendors

• Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)

• Be able to lift/ move up to 25 pounds, regularly

• Possess computer literacy (Microsoft Outlook, Work, Excel, and Windows) 


Benefits of working for us! 

  • Medical, dental, vision, life insurance, disability benefits, including dependent coverage;· Paid vacation
  • Recognition and reward programs;
  • 401(k) retirement savings plan;
  • Generous employee purchase policy
Location: Sterling, VA
Apply for this Position Job code: 1000734
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